Shut down Mac > Unplug all cables > Plug in cables back after a few minutes. Note that the links above might need to be opened in Internet Explorer or the Edge browser to be viewed correctly.Restart Mac > Hold Command+Option+P+R keys to turn on Mac. Secondly after that install is performed then download and run the 'DirectX Web Update Tool" as well (download the dxwebsetup.exe file to desktop or downloads and run it from there using right-click and 'Run as administrator') Once it does that then open that folder and run the 'setup.exe' file inside of it to perform the install.)
( The installer file from there is a self extraction file, when you run it, it will ask you to give a name to the folder it will copy the installation files into. If you are still crashing on Windows, ensure that you have installed DirectX 9.0c (required even on systems that have DirectX 10 or 11 as they are separate installs that use separate system files). ( Windows) If you chose "Yes" when asked to enable DirectX 10 or 11 graphics and this began occurring soon thereafter please then perform the following: Clicking on each in turn if you find one which lists in its details as being Version: 7.762 then uninstall that and then repeat the attempt to install 10.0 SP1 from the vcredist_x86.exe file. As a test try downloading and installing C++ manually via the download here, (use the vcredist_x86.exe when given the option to choose what download) however if that installer fails with any error then open the 'Uninstall a Program' list in the control panel and in there look for all listings of "Microsoft Visual C++ Redistributable". ( Windows) This can occasionally be related to the game trying to locate system files related to the Visual C++ installation and not finding them. If you are encountering an issue where the game is crashing after you click the "Play" button on the launcher (just after you select the world you want to log into) please attempt the following:
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